Unsolicited Testimonials sent to Sinksfaucetsandmore.com.
Please note that all entries are unedited and the customers' full names and contact information have been excluded for the protection of our customers. These emails reflect the total contributions of all our employees and not just one person. Employee names have also been withheld...we all work together.
you for letting me know. And I want you to know out of all of the people I have
dealt with for purchasing the numerous things for this bathroom, you have
far and away provided the best customer service and satisfaction. There
don't seem to be too many of you out there. I will come back and do more
business when we have a need. Right now we need to cool our spending jets as you
can imagine. Thanks again! You hunting that sink for me really really
helped! Thank you, thank you! Keep up the great work and forward this on to your
supervisor if you would care to.
Very Happy Customer,
You guys were amazing. Not just the sink. The people quality and distribution channels.
Hi--I could not have asked for more outstanding service than what your company has provided. Product arrived timely and in great condition. I will probably be ordering from you again when I need bathroom items. Thank you again, Pat
sink is beautiful. We are so glad we found your site on line. We
have not seen them as nice in our local stores. Our bathroom has been
remodeld an we are just thrilled with it.
Yeah! Thanks so much for your great
& prompt customer service. I'll be looking for the replacement
handle early next week.
for all your help. I really LOVE these sinks, so I appreciate you helping
me out on this. I'll be sure to recommend sinks faucets and more to
others, because your customer service is AWESOME!
You’ve really gone the extra mile! Thanks so much for all the
digging and interest in our quest for a suitable sink.
You have been so kind to try to work this deal and we are
grateful. We will certainly look to you if another project develops that could
use your expertise and kind support. Of course, we will recommend to our friends
that we have an excellent reference for their needs too.
Thanks very much for all you have done.
It is beautiful and very
well made. I was apprehensive as it is a fairly inexpensive piece, as far
as vanities go, but it looks expensive and the drawers are very sturdy. The
granite has a nice shaped detail in front that I didn't see in the photo.
My plumber and contractor are here today, and they were impressed.
I really appreciate your help and excellent customer service for what must be a small purchase in your business. I won't hesitate to tell my friends, and I hope to work with you in the future.
- thank you so much for your help. Your company has the BEST customer service -
Hi, with all of the holiday commotion I never got to let you know that the replacement sink is perfect! Thank you so much for your wonderful and responsive customer service. We will use your company again and recommend you to our friends doing renovations. Happy new year.
went perfectly. You promised it would, and it did. (Employee name)
was very nice to deal with and we will be very happy to do business with your
company again. I will enthusiastically recommend S, F, and M to my friends
and colleagues. Well done!
(Missing a year of comments - sorry)
Dear (Employee) of Sinks, faucets, and more:
Thank you for the very quick service. I received the sink 4 days ago in perfect condition. I am very pleased with the appearance, as it is hard to determine the quality with internet pictures. From start to finish your company has been professional, answering all my queries, and acting promptly -- yes promptly. Very impressive!
I wish other internet companies would follow your lead. If there is another occasion, I will order from you again.
Best of success with your company,
Thanks you for the unbelievable shipping service. I received the faucet
by 1:30 the next afternoon.....we were amazed!! You will be getting many
reccomendations by us. Wish we had ordered all our plumbing from you and
bypassed our inefficient plumber and his poor supplier.
Thanks again, (Employee). Karen
Just to say we received with thanks. Now need to find a
plumber to install!!
We have recommended your company widely!
All the best
(this customer is in IRELAND)
We received the replacement vanity yesterday --- it looks great.
Everything appears to be fine. I even took pictures of every stage of the
Thank you so much for correcting the problem so quickly. You guys were awesome.
Mike and Toni
am very impressed by the service provided by you and (employee). I would
like to give your company another opportunity. I had seen this product as
well. I do have a few questions regarding the product. I will
contact you in the morning to clarify some of my questions.
really appreciate your help.
Thank you, Ann
Thank you, Ann
received my vanity and granite top, and the plumbers started to install it
today. It is very beautiful, well made, and the stone top was the perfect
color/pattern for the tile in my bath.
plumbers referred to the vanity as a well made Chinese puzzle! They were
particularly impressed that the extender would accommodate a 7 foot tall person
special thanks to you (Employee) for all the help you gave me on the order.
Thanks for all of you help. i appreciated your prompt call back
& the info on the drains. Please pass this msg. on to "The Powers That
Be" that you went above & beyond the call of duty.
Thank you (Employee), and I hope (I am figuring, your mother will be in peace). You have been a joy to work with. We look forward to figuring out what this "potentially incredible" bathroom will have to offer us.
Good Luck and please take care.
You were right about the shipment. I received my new sink in two days! It is now installed and looks great. Thank you so much for your help and it was a pleasure talking to you. I wish all customer service personnel were like you.
As a homeowner, I have had the pleasure of working with (Employee) and staff at Sinks, Faucets and More for the past year. (Employee) has been
creative and resourceful in helping design my 700 square foot his/hers bathrooms. (Employee) has years of experience in the bath/kitchen business and has many connections to help bring the latest industry knowledge to each remodel project. She can successfully develop plans to coordinate the use of color, fixtures, finishes, tile and room layouts, and implement them. And just as important as her design skills, (Employee)'s "get the job done right" approach to business proved invaluable time after time.
Everybody who has seen my bathrooms have been very impressed with their beauty and uniqueness. What they don't see however is that like most construction projects, there are always problems along the way. And this is where (Employee) really excelled. She has been steadfast throughout my entire construction project and quick to respond to my random questions.
Her expert service saw that I received everything in perfect condition and as ordered even when manufactures sent incorrect, incomplete or damaged products. (Employee) made it seamless and easy for me to return or exchange items and took care of every detail to my complete satisfaction.
It is for these reasons that I offer high recommendations for (Employee) and staff without reservation. Her drive and abilities will truly be an asset to any project. If you have any questions regarding this recommendation, please do not hesitate to contact me.
I wanted to write to you regarding the plumbing fixtures which I purchased from your company for the new home that my wife and I have just completed. As you know, this home is intended to be the last home that my wife and I ever move into. My career has taken us all over the country and we had decided that we needed to put down roots somewhere. After a long search we decided on property in North Carolina and began working with an architect to design the house of our dreams. Our tastes in architecture run to the very modern and thus the house we designed is quite unique. The fixtures and appliances for this house needed to fit within this unique and modern design framework as well. We looked everywhere for plumbing fixtures that would meet our design sense as well as the budget for this project with very little success until we came across the website maintained by your business.
When I called to inquire about pricing and availability of certain fixtures, I was very pleasantly surprised by the knowledge and familiarity your staff had with the merchandise. In addition, the level of customer service was outstanding; your staff returned calls promptly and called back with information when they said they would. This in itself convinced me to do business with your company and we decided to purchase all of the plumbing fixtures for the house, including the custom shower components, from your firm. But as you know, the project stretched out in time and I didn’t place an order for more than 9 months as the project became delayed. When I called back to get final pricing on all of the fixtures I assumed that I would need to start the process over with the entire order. I was amazed and delighted to learn that my file was still available and all of the specifications were still there. You and your staff worked with us on every detail, from the design of the shower to assuring that we had the correct height for the vessel faucets, and it was always quick, easy and painless. This experience really epitomized what customer service should be today.
The ordering process was just as easy. All of the items arrived when they were promised and arrived intact, including that amazing bathtub! Out of all of the suppliers providing materials for this project, Baths by Design is the only one that delivered on-time, in budget and with no surprises. The after-the-sale service has also been impeccable. When my wife decided that she didn’t like the sinks for the guest bathroom you worked with her to find replacements she liked. When one of the rather expensive European faucets in the Master bath turned out to be defective, you replaced it immediately – even shipping the replacement faucet to us via overnight delivery. My plumber was shocked when I called him the next day to tell him that I had the replacement for him to install.
The experience of working with Baths by Design, your staff and yourself has been one of the best we have ever had when making a large purchase. Your attention to detail, product value and customer service have been outstanding. I have given your name, and that of your business, to a total stranger that I happened to overhear in a restaurant complaining about how difficult it was to find high quality, reasonably priced plumbing fixtures for their home renovation project. My plumber asked me for your name and contact information because he was so impressed with your service. Thank you for making this purchase so easy and on top of it all, we have received WOW comments on the uniqueness of the plumbing fixtures from everyone that has seen the house. Please thank your staff that assisted us as well, and share my letter with them so they can see how the great level of customer service they provide really is important to your customers. Also, I would be delighted if I could assist you in any way as a reference for your business.
Hi (employee name),
We’re very happy with the sink. And we’re even happier with the service and efforts you’ve made on our behalf. I’ve already started recommending Sinks Faucets and More to everyone who will listen. We’ll be delighted to receive the $300 credit. This will cover the two visits by our plumber and the carpentry on the cabinet done by our electrician.
This is terrific. Thank you so very much. I will forward this on to my realtor. Hopefully I will get an OK from the builder and plumber so I can place my order, specifically for the vessel sink and faucet. These 2 items need to be ordered asap so that the granite can be customized with the appropriate hole. I will be in touch soon. You're the best.
Good morning to you, (employee name)!
(employee name) –
Thank-you so much for your help and quick response to my random questions! (employee name) You made this process so simple. I’ll definitely be back to your website to look for accessories to complete our home. Your help and friendly conversation truly made my experience enjoyable – if that’s even possible when discussing plumbing parts (employee name).
THANK YOU SO MUCH FOR THE SPEEDY SERVICE. I'M IMPRESSED!!!
Hi (employee name)
Thanks for all your time the other day, it was great talking to a person who
enjoys their job and loves serviceing the customer.
I just wanted to let you know how much we appreciate the level of
customer service you have given us. Everyone we have spoken to from your
company has been more than helpful and has gone above and beyond the call of
duty to make sure that our purchase is satisfactory. Thank you again for
your courtesy, help and cooperation.
Bill and Pat
Thanks so much for your
Again, thank you for
the way that you have handled all this. Your professional, up-front manner
has been like a breath of fresh air in the drama of getting our bathroom
I have attached the
photo of the toilet that you asked for. I hope to send a picture of the
finished bathroom soon enough.
Thanks again for
Yes the second has arrived. Thank you so much for the excellent service! What a great company with great customer care!!
Thanks (employee name). You are so efficient. Shopping through you is made so convenient.
Thanks again for all your help - you have been great -
lets hope this works
Dear (employee name),
Thank you.I certainly appreciated your help with this order. The
pleasure was mine as well. I really enjoyed our conversations!
Wishing you a wonderful Christmas and a great new year!
hi (employee name)!
Excellent! Thank you very much for your amazing customer service!! Tomorrow is the sink top AND the pedestal sink (sink and base)...only thing left within 2 weeks is the vanity. Sounds good!
Ok, let's go with the alternate in chrome. Thanks for the update. We just purchased a vanity item from you and I'm really pleased with your customer service! Thanks, Pat
Thank you very much for your speedy reply to our problem. We received our showerhead and are very pleased with your customer service. Once again we will be using your website again because of your response to our issue. Charles
Thanks so much! I appreciate all your help.
It is great to work with a company that has such competent employees.
Thanks for your note
below. I don’t want to cancel the order. As long as it goes out on
Monday and someone there agrees to track it until it is delivered we will be
satisfied. I do appreciate all of your help, and the experience has not
soured our feeling about your company. Good customer service is hard to
come by these days and you have done an excellent job representing your
Just wanted to let you know we have received everything, vanity, mirror,
marble top, sink, faucet, sun drain-everything arrived safely. In fact, the
way some of the products were packed I felt like I was opening up a
Project is going nicely. Now that vanity is in I do have to choose a new
color for the tile but that is no big deal.
Jim & I want too thank you again for the wonderful service that we received.
hi (employee name)
i just want to thank you again for all your help.
i most certainly will come back to your store for future needs
vanities came yesterday as promised and we love them. I can’t believe how
well packed they were! I wanted to thank you for all your help, but
particularly for the rapid shipping once they were received. I was not
really expecting that. I would definitely order from you again – in fact I
probably will quite soon!
You've been a great
help. My wife and I appreciate your exceptional customer service. No
worries about the chrome faucet. It will be sent when we get it.
Great news! Thanks for letting me know. Honestly, your service has
been amazingly great. Thanks again. N.
Great... can not tell you how nice it is to deal with someone that takes care of things promptly. This was our first order with your company, I will be buying much more often now. Thanks Again, will look for tracking number.
Again- out of all of the companies I've had to deal with your
company (your service) is great. Thanks- Linda
Again- out of all of the companies I've had to deal with your company (your service) is great. Thanks- Linda
Just wanted to let you know that We had great service from (employee name).
He was extremely helpful and went overboard to find us a faucet that we
liked and could afford. Keep up the great work.
Thank you so much for
your prompt follow through on this matter. We look forward to dealing with
your company in the futher.
Thanks (employee name), I like your site and the fact that you have prices right up front. Your free shipping and good pricing on the sink is what convinced me to buy from you instead of other online companies.
I have never seen this level of service
from an online retailer.
I will follow your advice.
I will let you know when I have the
Thank you so much, your great...have a great weekend. Rudi
Hello (employee name),
We received the order. I was actually surprised at how
fast this order was processed and delivered. thank you
I installed the lock in our front door and we are very
happy with it. it was exactly what we needed.
Thank (employee name) for me please. he was very helpfull
explaining the lock function and making a
the price was very good too.
Thank you, I look forward doing business with you guys
in the future,
thank (employee name) for ALL her patience and help. I know it wasn't easy
finding this sink and she really went above and beyond to help us.
Great.. You have been great to deal with.. I wish all of my customer service experiences were as pleasant as you!
I really appreciate your excellent customer service. I certainly won't hesitate to use your company again. Have a great day. -Patti
Thanks for your excellent customer service and keeping me updated! You are a true professional!!!!
arrived…thank you so much!!
We will definitely recommend your company to our friends & family.
You have been really
wonderful to work with!
Thanks for your quick response, what fantastic customer service.
The faucet is boxed up and ready to go. I have kept the extension kit per your recommendation. I will be happy to inspecet the new package when UPS delivers if they ring the door bell, unfortunately they usually do not they simple leave the package on the front porch. I work out of my home so we are generally here.
It was a pleasure doing business with you. Albeit without the sink, but nevertheless a professional kudos. I ordered the sink from Lowes. They should have it to us by Friday. I did have to pay full price, plus tax. Bummer. Thanks for all your honesty and good business practices. Best to you all.
I just wanted to thank you for your help in purchasing the Moen Kingsley faucet. I was apprehensive about spending that much money on a faucet that I couldn't see in person, but you assured me that I'd be happy with my choice. The installation is now complete and you were correct. The faucet is beautiful and I can see why it's a number one seller for vessel sinks. I've attached a picture of the completed project. Thank you again for your friendly and helpful service. I will definitely contact you again for my home project needs.
Thank you for your excellent customer service. I appreciate your telephone call and interest in my project. Of all the manufacturers and suppliers contacted, you are the only one who replied. Although my budget is limited and my project is in the planning phase, I will surely recommend you to my cousin, she married a developer who owns a construction company. I expect to see her in March or April. You can be certain I will share my planning folder with her.I believe I will order Anne at Home natucial designs for dining room furnishings and for kitchen cabinets. Any Asian styles would be appreciated for bath and bedrooms. When the time comes I will order from you.
Thank you in advance for your time and courtesy.
Both my wife and I have had the opportunity to speak with you on at least 3 occasions and I can tell you that one of the reasons that we chose to purchase on-line products from your company is because of your professionalism and your pleasant nature.
Thank you again and best regards,
Thank you for the prompt and courteous reply. This is the best example of customer service I've seen in months of sourcing products on line for my project...(shortened)
Thank you so very much for the update i really appreacite you keeping on topof this for me. Things happen i understand, if you would overnight it once it is received I would appreacite it.
Thanks again for the update and i really apreacite you offering the overnight shipping.
Thanks again for the quick resposne and great service.
Thanks so much for your professionalism, I would recommend your company to others ,and look forward to making future purchases with you guys! Have a great day! Jen
Wonderful site! Best one I"ve found. What is your delivery time like if a vanity is in stock?
Thank you for the feedback! Lauri
excellent customer service compared to your competitor home annex ... will review products when at home .. many thanks again
I'm impressed by your customer service and prompt shipment.
Would you mind just refunding the difference? I don't have any additional needs at this time. I can tell you, however, that you have been absolutely wonderful to deal with and I will be shopping on your site in the near future for sure!
Thank you again!
We found one!...
Thanks for trying so hard...
I plan on using you for some other stuff in the very near future... Please let me know when the granite ships...
Thank you again,
Thanks again. but we ordered one the other day. You
sure are a hard worker, I wish I had you working for me.
Received both in perfect order and am very pleased.
Thanks for the expeditious delivery.
Will be shopping again,
Thank you for your help with the return and re-ordering of our mirrors. The service you provided was outstanding. As we always have remodeling issues, we hope to work with your company again in the future.
The (Last Name withheld)