Unsolicited Testimonials sent to Sinksfaucetsandmore

Unsolicited Testimonials sent to Sinksfaucetsandmore.com.

Please note that all entries are unedited and the customers' full names and contact information have been excluded for the protection of our customers. These emails reflect the total contributions of all our employees and not just one person. Employee names have also been withheld...we all work together.

03/21/2007

Hi (employee name),

We’re very happy with the sink. And we’re even happier with the service and efforts you’ve made on our behalf. I’ve already started recommending Sinks Faucets and More to everyone who will listen. We’ll be delighted to receive the $300 credit. This will cover the two visits by our plumber and the carpentry on the cabinet done by our electrician.

Thanks so much!
Sherri

03/20/2007

(employee name),

This is terrific. Thank you so very much. I will forward this on to my realtor. Hopefully I will get an OK from the builder and plumber so I can place my order, specifically for the vessel sink and faucet. These 2 items need to be ordered asap so that the granite can be customized with the appropriate hole. I will be in touch soon. You're the best.

Katie

03/12/2007

Good morning to you, (employee name)!

That's great news about the tub! I can't tell you how delighted I am that you have taken such good care of my project - from the beginning to now I couldn't be happier! Thank you. Thank you. Thank you!!! I'm eager to send you photos - that bathrooms and dressing rooms are so beautiful - like something out of a movie!!

Best wishes,

Brigit

02/12/2007

(employee name) –

Thank-you so much for your help and quick response to my random questions! (employee name) You made this process so simple. I’ll definitely be back to your website to look for accessories to complete our home. Your help and friendly conversation truly made my experience enjoyable – if that’s even possible when discussing plumbing parts (employee name).

Thanks again,

Audra

02/05/2007

THANK YOU SO MUCH FOR THE SPEEDY SERVICE. I'M IMPRESSED!!!

EV

02/03/2007

Hi (employee name)

Thanks for all your time the other day, it was great talking to a person who

enjoys their job and loves serviceing the customer.

Bill

01/30/2007

I just wanted to let you know how much we appreciate the level of

customer service you have given us. Everyone we have spoken to from your

company has been more than helpful and has gone above and beyond the call of

duty to make sure that our purchase is satisfactory. Thank you again for

your courtesy, help and cooperation.

Bill and Pat

01/29/2007

You're a sweetheart. You were kind, attentive and helpful. Thanks for your help. Have lot's more to order so I will make sure it all goes thru you and your company.

Good service & help means a lot.

God bless & thanks again.

Caryn

01/27/2007

(employee name),

Your message received and I was able to print the UPS label. I will do as asked and let you know when the shipment has been sent. Thank you so much for this service. It is astounding in today's era of waning customer service. You and your company have given me faith that it is not a lost art.

Best regards,

Marsha

01/23/2007

Thanks so much for your prompt service!

Melinda

01/14/2007

(employee name):

Again, thank you for the way that you have handled all this. Your professional, up-front manner has been like a breath of fresh air in the drama of getting our bathroom finished.

I have attached the photo of the toilet that you asked for. I hope to send a picture of the finished bathroom soon enough.

Thanks again for everything,

Mark

01/03/2007

(employee name),

Yes the second has arrived. Thank you so much for the excellent service! What a great company with great customer care!!

Thanks
Richard

12/29/2006

(employee name),

Wow! I thought customer service like this died out a long time ago! Let your boss know I think you deserve a raise. Unless of course you are the boss -- in which case approve it yourself :) Thanks again!

Carmen

12/13/2006

Thanks (employee name). You are so efficient. Shopping through you is made so convenient.

Bob

12/11/2006

Thanks again for all your help - you have been great -

lets hope this works

CHUCK

12/07/2006

Dear (employee name),

Thank you.I certainly appreciated your help with this order. The

pleasure was mine as well. I really enjoyed our conversations!

Wishing you a wonderful Christmas and a great new year!

Jane

12/07/2006

hi (employee name)!

thank you for all your help with this! i truly appreciate your keeping on top of it and always being there to help! it made our experience with your company very enjoyable and we will be sure to recommend you and to visit your site again soon!

have a wonderful holiday...i'm sure it will be plenty busy!

sincerely,

janine

11/28/2006

Excellent! Thank you very much for your amazing customer service!! Tomorrow is the sink top AND the pedestal sink (sink and base)...only thing left within 2 weeks is the vanity. Sounds good!

Kindest regards,

Barbara

11/17/2006

(employee name),

Received the faucet today. Thank you!!!!! pleasure doing business with you. Looking forward on doing more in the future.

Thanks again (employee name)!!

Adam

11/15/2006

Hi (employee name)...sorry for the mixup. Unbelievably, I just got a call from UPS and they are coming here on Friday. If only everything I ordered was this easy!!!

Marguerite

11/06/2006

Thank you (employee name). Thank you for the customer service. Sorry I ordered the wrong size faucet... I REALLY like the sink, though. I hope to send you a picture of my bathroom soon.

Maria

10/30/2006

Ok, let's go with the alternate in chrome. Thanks for the update. We just purchased a vanity item from you and I'm really pleased with your customer service! Thanks, Pat

10/25/2006

Thank you very much for your speedy reply to our problem. We received our showerhead and are very pleased with your customer service. Once again we will be using your website again because of your response to our issue. Charles

10/24/2006

Thanks so much! I appreciate all your help.

It is great to work with a company that has such competent employees.

10/24/2006

(employee name),

Many thanks for super service!

Dick

10/20/2006

Dear (employee name),

Thanks for your note below. I don’t want to cancel the order. As long as it goes out on Monday and someone there agrees to track it until it is delivered we will be satisfied. I do appreciate all of your help, and the experience has not soured our feeling about your company. Good customer service is hard to come by these days and you have done an excellent job representing your company.

Best,

Kim

10/19/2006

(employee name),

Just wanted to let you know we have received everything, vanity, mirror,

marble top, sink, faucet, sun drain-everything arrived safely. In fact, the

way some of the products were packed I felt like I was opening up a

Christmas present.

Project is going nicely. Now that vanity is in I do have to choose a new

color for the tile but that is no big deal.

Jim & I want too thank you again for the wonderful service that we received.

Thanks again.

Linda

10/14/2006

You have a fantastic web site and the largest selection of bathroom supplies I have seen on the internet!

Thanks,

Tonya

10/09/2006

hi (employee name)

i just want to thank you again for all your help.

i most certainly will come back to your store for future needs

thanks again

susan

10/05/2006

(employee name),

The sink came today and it is great!. THANK you so much for helping. It was a pleasure dealing with your company and be sure we will be back for our next bathroom. Please also thank (employee name) for her help also.

Ken

10/05/2006

(employee name),

The vanities came yesterday as promised and we love them. I can’t believe how well packed they were! I wanted to thank you for all your help, but particularly for the rapid shipping once they were received. I was not really expecting that. I would definitely order from you again – in fact I probably will quite soon!

Thanks again,

Kate

10/04/2006

(employee name),

You've been a great help. My wife and I appreciate your exceptional customer service. No worries about the chrome faucet. It will be sent when we get it.

Thanks again,

Brian

09/13/2006

Great news! Thanks for letting me know. Honestly, your service has

been amazingly great. Thanks again. N.

09/06/2006

(employee name),

Wow, that is great! We look forward to getting everything. Thanks for your attentive service!

Mary

08/15/2006

Great... can not tell you how nice it is to deal with someone that takes care of things promptly. This was our first order with your company, I will be buying much more often now. Thanks Again, will look for tracking number.

Sally

08/09/2006

Again- out of all of the companies I've had to deal with your company (your service) is great. Thanks- Linda

08/05/2006

Just wanted to let you know that We had great service from (employee name).

He was extremely helpful and went overboard to find us a faucet that we

liked and could afford. Keep up the great work.

Tony

08/03/2006

Hi (employee name),

Thank you so much for your prompt follow through on this matter. We look forward to dealing with your company in the futher.

Lawrence

07/25/2006

(employee name),

I can not express my thanks to you enough. You are the kind of employee that is very rare. Dedicated to the customer. Your employer is very lucky to have you on staff. THANKS.

David

07/25/2006

Thanks for the excellent customer service!

I won't forget it.

Martin

07/05/2006

Hi (employee name),

The vanity looks GREAT. Thank you for your great service.

Kevin

06/29/2006

Thank you very much for the information, I appreciate your efficiency !!

Have a good break

Steve

06/21/2006

Thanks (employee name), I like your site and the fact that you have prices right up front. Your free shipping and good pricing on the sink is what convinced me to buy from you instead of other online companies.

George

06/18/2006

(employee name),

I have never seen this level of service from an online retailer.

Thank you

I will follow your advice.

I will let you know when I have the shipment

Regards,

Brian

06/16/2006

Thank you so much, your great...have a great weekend. Rudi

05/17/2006

Hello (employee name),

We received the order. I was actually surprised at how

fast this order was processed and delivered. thank you

very much.

I installed the lock in our front door and we are very

happy with it. it was exactly what we needed.

Thank (employee name) for me please. he was very helpfull

explaining the lock function and making a

recomendation.

the price was very good too.

Thank you, I look forward doing business with you guys

in the future,

Roberto

05/03/2006

Please thank (employee name) for ALL her patience and help. I know it wasn't easy finding this sink and she really went above and beyond to help us.

Thank you,
Lauren

04/24/2006

Great.. You have been great to deal with.. I wish all of my customer service experiences were as pleasant as you!

Thanks for keeping me posted..

Tracy..

04/24/2006

I really appreciate your excellent customer service. I certainly won't hesitate to use your company again. Have a great day. -Patti

04/19/2006

Thanks for your excellent customer service and keeping me updated! You are a true professional!!!!

Angela

04/01/2006

Everything looks beautiful and operates well.

Thanks for your help and service when the first order came incorrectly.

I'm recommending you to others in my area.

Tina

03/31/2006

You're great~! Thanks you so much for making that so easy. My client will love you for it!

Tristan

03/30/2006

Hi (employee name),

Everything has arrived…thank you so much!!
We will definitely recommend your company to our friends & family.

You have been really wonderful to work with!

Best,

Amy

03/27/2006

(employee name),

Thanks for your quick response, what fantastic customer service.

The faucet is boxed up and ready to go. I have kept the extension kit per your recommendation. I will be happy to inspecet the new package when UPS delivers if they ring the door bell, unfortunately they usually do not they simple leave the package on the front porch. I work out of my home so we are generally here.

Thanks,

Gene

03/15/2006

I am sorry but I disposed of the defective faucet. It's a shame that the manufacturer does not take the view of customer service that you do. Them sending out a incomplete, opened and defective product is just wrong. Without your companies help I would have been up the creek without a paddle so to speak.

The faucet is in a very low traffic washroom so hopefully I will have no problems with it.

I do plan the purchase of a few more products in the very near future as I have a master bath that needs to more faucets and a shower and tub handle. It is your great customer service and real desire to please that will bring me back to you.

Sorry I got rid of the useless parts to the old faucet...

George

03/15/2006

I want you to know that (employee name) did a great job after you had to leave. More customer service departments should have the qualities that (employee name) displayed. He worked with me until we found just the right faucet. Kudos to (employee name) you have a great employee. Thanks Jim

03/15/2006

It was a pleasure doing business with you. Albeit without the sink, but nevertheless a professional kudos. I ordered the sink from Lowes. They should have it to us by Friday. I did have to pay full price, plus tax. Bummer. Thanks for all your honesty and good business practices. Best to you all.

Lynnda

03/07/2006

I just wanted to thank you for your help in purchasing the Moen Kingsley faucet. I was apprehensive about spending that much money on a faucet that I couldn't see in person, but you assured me that I'd be happy with my choice. The installation is now complete and you were correct. The faucet is beautiful and I can see why it's a number one seller for vessel sinks. I've attached a picture of the completed project. Thank you again for your friendly and helpful service. I will definitely contact you again for my home project needs.

Best Regards,

Rebecca (Becky)

03/01/2006

I am incredibly grateful to you for this courtesy. This is outstanding service and I would be happy to recommend your website to anyone at any time.

Please convey my thanks to whomever you deem appropriate.

Sincerely,

Barbara

01/25/2006

Thank you for your excellent customer service. I appreciate your telephone call and interest in my project. Of all the manufacturers and suppliers contacted, you are the only one who replied. Although my budget is limited and my project is in the planning phase, I will surely recommend you to my cousin, she married a developer who owns a construction company. I expect to see her in March or April. You can be certain I will share my planning folder with her.I believe I will order Anne at Home natucial designs for dining room furnishings and for kitchen cabinets. Any Asian styles would be appreciated for bath and bedrooms. When the time comes I will order from you.

Thank you in advance for your time and courtesy.

Sincerely,

Kathryn

01/24/2006

Both my wife and I have had the opportunity to speak with you on at least 3 occasions and I can tell you that one of the reasons that we chose to purchase on-line products from your company is because of your professionalism and your pleasant nature.

Thank you again and best regards,

01/22/2006

Thank you for the prompt and courteous reply. This is the best example of customer service I've seen in months of sourcing products on line for my project...(shortened)

Sincerely,

Kathryn

01/19/2006

I just received the faucet. Working with your firm has been great. I will keep your web page and information handy for the 2 major bathroom redo's will have planned (yes, we are planning these as opposed to this one that I caused) for the future. Your service was exemplary and very helpful.

thanks again.

Pam

12/01/2005

I just love what you have done. The tub area is fantastic. I will have to get with my contractor on that and have a meeting with him to work it all out.

Where do we go from here? I will need pricing of course on what you are able to get for me. And also to make selections.

Do you have sinks that you think would work well with what you have done. I really loved the Lulu but I do not think the edges are round as you suggest.

Help me out here.

You are really an artist and have arranged that bathroom so comfortably and sensibly. All the details...I am honestly blown away.

Marcia

12/01/2005

Thank you so very much for the update i really appreacite you keeping on top of this for me. Things happen i understand, if you would overnight it once it is received I would appreacite it.

Thanks again for the update and i really apreacite you offering the overnight shipping.

Thanks again for the quick resposne and great service.

Charles

10/19/2005

(employee name),

Thanks so much for your professionalism, I would recommend your company to others ,and look forward to making future purchases with you guys! Have a great day! Jen

10/09/2005

SUCCESS!!!! We received the new sink and it was perfect! Thank you so much for your assistance in this process. I'm not burned out on the sink business at all, in fact, I tell everyone about the "Sinks, Faucets and More" website and that they're crazy to buy locally and pay the high taxes we have to pay in this state. The free shipping is the real kicker and I really stress that. Do you know that most people who will say to me "but you have to pay for all of that shipping!", don't realize, until I tell them, that they have to pay shipping for everything they buy. Isn't that amazing?! How some people get by in this world . . . . . . . .oh well.

Thanks again for all that you did for us, (employee name). I hope the company you work for appreciates you as much as I do. You're a keeper!

Sincerely,

Priscilla

09/16/2005

Wonderful site! Best one I"ve found. What is your delivery time like if a vanity is in stock?

Thank you for the feedback! Lauri

09/14/2005

excellent customer service compared to your competitor home annex ... will review products when at home .. many thanks again

Best regards,

Melissa

03/28/2005

I'm impressed by your customer service and prompt shipment.

Thankyou.

Doug

03/23/2005

Got the hardware a few days ago, thanks very much. You're a good person to do business with.

Chuck

03/10/2005

OK--thank you so much!!! You have been a real pleasure to deal with. Excellent Service!

01/20/2005

Would you mind just refunding the difference? I don't have any additional needs at this time. I can tell you, however, that you have been absolutely wonderful to deal with and I will be shopping on your site in the near future for sure!

Thank you again!

Sincerely,

Robin

01/13/2005

We found one!...

Thanks for trying so hard...

I plan on using you for some other stuff in the very near future... Please let me know when the granite ships...

Thank you again,

Scott

10/20/2004

Thanks again. but we ordered one the other day. You sure are a hard worker, I wish I had you working for me.

Gary

09/02/2004

Received both in perfect order and am very pleased.

Thanks for the expeditious delivery.

Will be shopping again,

Lyle

07/29/2004

Thank you for your help with the return and re-ordering of our mirrors. The service you provided was outstanding. As we always have remodeling issues, we hope to work with your company again in the future.

The (Last Name withheld)