Unsolicited Testimonials sent to Sinksfaucetsandmore.com.

Please note that all entries are unedited and the customers' full names and contact information have been excluded for the protection of our customers.  These emails reflect the total contributions of all our employees and not just one person.  Employee names have also been withheld...we all work together.

10/13/08

Dear (Employee) of Sinks, faucets, and more:
 
     Thank you for  the very quick service.  I received the sink 4 days ago in perfect condition.   I am very pleased with the appearance, as it is hard to determine the quality with internet pictures.  From start to finish your company has been professional, answering all my queries, and acting promptly  -- yes promptly.   Very impressive!
 
     I wish other internet companies would follow your lead.  If there is another occasion, I will order from you again.
 
Best of success with your company,
    Carolyn

10/8/08

Thanks you for the unbelievable shipping service.  I received the faucet by 1:30 the next afternoon.....we were amazed!!  You will be getting many reccomendations by us.  Wish we had ordered all our plumbing from you and bypassed our inefficient plumber and his poor supplier.
Thanks again, (Employee).  Karen

7/23/08

Just to say we received with thanks. Now need to find a plumber to install!!

We have recommended your company widely!

All the best

Ronan
(this customer is in IRELAND)

4/8/08

We received the replacement vanity yesterday --- it looks great.  Everything appears to be fine.  I even took pictures of every stage of the unpacking!!
 
Thank you so much for correcting the problem so quickly.  You guys were awesome.
 
Best,
Mike and Toni

4/2/08

I am very impressed by the service provided by you and (employee).  I would like to give your company another opportunity.  I had seen this product as well.  I do have a few questions regarding the product.  I will contact you in the morning to clarify some of my questions.  

I really appreciate your help. Thank you, Ann

3/15/08

2/25/08

I received my vanity and granite top, and the plumbers started to install it today. It is very beautiful, well made, and the stone top was the perfect color/pattern for the tile in my bath.  

The plumbers referred to the vanity as a well made Chinese puzzle! They were particularly impressed that the extender would accommodate a 7 foot tall person if necessary!  

My special thanks to you (Employee) for all the help you gave me on the order.

 Carol

2/21/08

2/10/08

2/6/08

1/30/08

Thanks for all of you help.  i appreciated your prompt call back & the info on the drains. Please pass this msg. on to "The Powers That Be" that you went above & beyond the call of duty.

Thanks again.

Mary

1/30/08

Thank you (Employee), and I hope (I am figuring, your mother will be in peace). You have been a joy to work with. We look forward to figuring out what this "potentially incredible" bathroom will have to offer us.

Good Luck and please take care.

Carla

12/6/07

8/21/07

As a homeowner, I have had the pleasure of working with (Employee)  and staff at Sinks, Faucets and More for the past year. (Employee) has been

creative and resourceful in helping design my 700 square foot his/hers bathrooms. (Employee) has years of experience in the bath/kitchen business and has many connections to help bring the latest industry knowledge to each remodel project. She can successfully develop plans to coordinate the use of color, fixtures, finishes, tile and room layouts, and implement them. And just as important as her design skills, (Employee)'s "get the job done right" approach to business proved invaluable time after time.

Everybody who has seen my bathrooms have been very impressed with their beauty and uniqueness. What they don't see however is that like most construction projects, there are always problems along the way. And this is where (Employee) really excelled. She has been steadfast throughout my entire construction project and quick to respond to my random questions.

Her expert service saw that I received everything in perfect condition and as ordered even when manufactures sent incorrect, incomplete or damaged products. (Employee) made it seamless and easy for me to return or exchange items and took care of every detail to my complete satisfaction.

It is for these reasons that I offer high recommendations for (Employee) and staff without reservation. Her drive and abilities will truly be an asset to any project. If you have any questions regarding this recommendation, please do not hesitate to contact me.

Brigit

7/27/2007

Dear (employee):

I wanted to write to you regarding the plumbing fixtures which I purchased from your company for the new home that my wife and I have just completed.  As you know, this home is intended to be the last home that my wife and I ever move into.  My career has taken us all over the country and we had decided that we needed to put down roots somewhere.  After a long search we decided on property in North Carolina and began working with an architect to design the house of our dreams.  Our tastes in architecture run to the very modern and thus the house we designed is quite unique.  The fixtures and appliances for this house needed to fit within this unique and modern design framework as well.   We looked everywhere for plumbing fixtures that would meet our design sense as well as the budget for this project with very little success until we came across the website maintained by your business.

When I called to inquire about pricing and availability of certain fixtures, I was very pleasantly surprised by the knowledge and familiarity your staff had with the merchandise.  In addition, the level of customer service was outstanding; your staff returned calls promptly and called back with information when they said they would.   This in itself convinced me to do business with your company and we decided to purchase all of the plumbing fixtures for the house, including the custom shower components, from your firm.  But as you know, the project stretched out in time and I didn’t place an order for more than 9 months as the project became delayed.  When I called back to get final pricing on all of the fixtures I assumed that I would need to start the process over with the entire order.  I was amazed and delighted to learn that my file was still available and all of the specifications were still there.  You and your staff worked with us on every detail, from the design of the shower to assuring that we had the correct height for the vessel faucets, and it was always quick, easy and painless.  This experience really epitomized what customer service should be today. 

The ordering process was just as easy.  All of the items arrived when they were promised and arrived intact, including that amazing bathtub!   Out of all of the suppliers providing materials for this project, Baths by Design is the only one that delivered on-time, in budget and with no surprises.  The after-the-sale service has also been impeccable.  When my wife decided that she didn’t like the sinks for the guest bathroom you worked with her to find replacements she liked.  When one of the rather expensive European faucets in the Master bath turned out to be defective, you replaced it immediately – even shipping the replacement faucet to us via overnight delivery.  My plumber was shocked when I called him the next day to tell him that I had the replacement for him to install.

The experience of working with Baths by Design, your staff and yourself has been one of the best we have ever had when making a large purchase.  Your attention to detail, product value and customer service have been outstanding.  I have given your name, and that of your business, to a total stranger that I happened to overhear in a restaurant complaining about how difficult it was to find high quality, reasonably priced plumbing fixtures for their home renovation project.  My plumber asked me for your name and contact information because he was so impressed with your service.  Thank you for making this purchase so easy and on top of it all, we have received WOW comments on the uniqueness of the plumbing fixtures from everyone that has seen the house.  Please thank your staff that assisted us as well, and share my letter with them so they can see how the great level of customer service they provide really is important to your customers.  Also, I would be delighted if I could assist you in any way as a reference for your business.

Sincerely,

Mitchell 

3/21/2007

Hi (employee name),

We’re very happy with the sink.  And we’re even happier with the service and efforts you’ve made on our behalf.  I’ve already started recommending Sinks Faucets and More to everyone who will listen.  We’ll be delighted to receive the $300 credit.  This will cover the two visits by our plumber and the carpentry on the cabinet done by our electrician.

Thanks so much!
Sherri

Good morning to you, (employee name)!

02/12/2007

(employee name) –

Thank-you so much for your help and quick response to my random questions! (employee name) You made this process so simple.  I’ll definitely be back to your website to look for accessories to complete our home.  Your help and friendly conversation truly made my experience enjoyable – if that’s even possible when discussing plumbing parts (employee name).

Thanks again,

Audra

02/05/2007

THANK YOU SO MUCH FOR THE SPEEDY SERVICE. I'M IMPRESSED!!!

EV

02/03/2007

01/30/2007

01/29/2007

01/23/2007

Thanks so much for your prompt service!

01/14/2007

(employee name):

Again, thank you for the way that you have handled all this.  Your professional, up-front manner has been like a breath of fresh air in the drama of getting our bathroom finished.

I have attached the photo of the toilet that you asked for.  I hope to send a picture of the finished bathroom soon enough.

Thanks again for everything,

01/03/2007

(employee name),

Yes the second has arrived. Thank you so much for the excellent service! What a great company with great customer care!!

Thanks
Richard

12/11/2006

12/07/2006

11/15/2006

11/06/2006

10/30/2006

Ok, let's go with the alternate in chrome. Thanks for the update. We just purchased a vanity item from you and I'm really pleased with your customer service!  Thanks, Pat

10/25/2006

Thank you very much for your speedy reply to our problem.  We received our showerhead and are very pleased with your customer service.  Once again we will be using your website again because of your response to our issue.  Charles

10/24/2006

10/20/2006

Dear (employee name),  

Thanks for your note below.  I don’t want to cancel the order.  As long as it goes out on Monday and someone there agrees to track it until it is delivered we will be satisfied.  I do appreciate all of your help, and the experience has not soured our feeling about your company.  Good customer service is hard to come by these days and you have done an excellent job representing your company.

Best,

Kim

10/19/2006

10/14/2006

10/09/2006

10/05/2006

10/05/2006

(employee name),

The vanities came yesterday as promised and we love them.  I can’t believe how well packed they were!  I wanted to thank you for all your help, but particularly for the rapid shipping once they were received.  I was not really expecting that.  I would definitely order from you again – in fact I probably will quite soon!

Thanks again,

Kate

10/04/2006

(employee name),

You've been a great help.  My wife and I appreciate your exceptional customer service.  No worries about the chrome faucet.  It will be sent when we get it.

Thanks again,

Brian

09/13/2006

09/06/2006

08/09/2006

 Again- out of all of the companies I've had to deal with your company (your service) is great.  Thanks- Linda

08/05/2006

08/03/2006

Hi (employee name),

Thank you so much for your prompt follow through on this matter.  We look forward to dealing with your company in the futher.

Lawrence

07/25/2006

07/25/2006

07/05/2006

06/29/2006

06/21/2006

Thanks (employee name), I like your site and the fact that you have prices right up front. Your free shipping and good pricing on the sink is what convinced me to buy from you instead of other online companies. 

06/18/2006

(employee name),

I have never seen this level of service from an online retailer.

Thank you

I will follow your advice.

I will let you know when I have the shipment

Regards,

Brian

06/16/2006

Thank you so much, your great...have a great weekend. Rudi

05/17/2006

05/03/2006

Please thank (employee name) for ALL her patience and help.  I know it wasn't easy finding this sink and she really went above and beyond to help us.  

Thank you,
Lauren

04/24/2006

I really appreciate your excellent customer service.  I certainly won't hesitate to use your company again.  Have a great day.  -Patti

04/19/2006

Thanks for your excellent customer service and keeping me updated!  You are a true professional!!!! 

Angela

04/01/2006

03/31/2006

03/30/2006

Hi (employee name),

Everything has arrived…thank you so much!! 
We will definitely recommend your company to our friends & family. 

You have been really wonderful to work with!

Best,

Amy

03/27/2006

(employee name),

Thanks for your quick response, what fantastic customer service.

The faucet is boxed up and ready to go. I have kept the extension kit per your recommendation. I will be happy to inspecet the new package when UPS delivers if they ring the door bell, unfortunately they usually do not they simple leave the package on the front porch.  I work out of my home so we are generally here.

Thanks,

Gene

03/15/2006

03/15/2006

03/15/2006

03/07/2006

03/01/2006

01/25/2006

01/24/2006

CJ

01/22/2006

Thank you for the prompt and courteous reply.  This is the best example of customer service I've seen in months of sourcing products on line for my project...(shortened)

Sincerely,

Kathryn

01/19/2006

12/01/2005

12/01/2005

Thank you so very much for the update i really appreacite you keeping on top of this for me. Things happen i understand, if you would overnight it once it is received I would appreacite it.

Thanks again for the update and i really apreacite you offering the overnight shipping.

10/19/2005

(employee name),

Thanks so much for your professionalism, I would recommend your company to others ,and look forward to making future purchases with you guys! Have a great day! Jen

10/09/2005

09/16/2005

Wonderful site! Best one I"ve found. What is your delivery time like if a vanity is in stock?

Thank you for the feedback! Lauri

09/14/2005

03/28/2005

I'm impressed by your customer service and prompt shipment.

Thankyou.

Doug

03/23/2005

03/10/2005

01/20/2005

Would you mind just refunding the difference?  I don't have any additional needs at this time.  I can tell you, however, that you have been absolutely wonderful to deal with and I will be shopping on your site in the near future for sure!

Thank you again!

Sincerely,

Robin

01/13/2005

We found one!...

Thanks for trying so hard...

I plan on using you for some other stuff in the very near future... Please let me know when the granite ships...

Thank you again,

Scott

10/20/2004

Thanks again. but we ordered one the other day.  You sure are a hard worker, I wish I had you working for me.

Gary

09/02/2004

07/29/2004

Thank you for your help with the return and re-ordering of our mirrors. The service you provided was outstanding. As we always have remodeling issues, we hope to work with your company again in the future.

The (Last Name withheld)